Our fan Sam, is a common husband looking to enhance his future prospects. He is thirtysomething and also wed with two little ones. He lives with his family in leased lodging with the regional council assigned real estate organization. He works full-time 9-5 with the regional council as a human resources policeman and is likewise a part-time mature student examining Organization Monitoring 2 evenings per week.

Sam goes to virtually every home video game and around 5 away video games per period, yet he is not a period ticket owner. He cant manage the one-off price and does not know regarding the budget plan settlement terms. He normally fulfills a buddy at a regional club prior to residence games, as he believes it is too expensive to drink and eat in the stadium.

Sam has a ‘Residents and also Advocates’ smart card provided by the local football club as part of a joint venture with the local council. The card is a Football Club Subscription Card with a shut purse, a repayment facility that is just legitimate in the arena and the club’s retail electrical outlets (a shut bag owned as well as operated by or in support of the club can generate thousands of countless extra pounds in additional income and also effectiveness gains).

The ‘Residents and Supporters’ wise card also enables repayment by Europay/ MasterCard/ Visa (EMV) and also is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Standards Organisation (ITSO) compliant. This suggests that it can be made use of to get to council gave services and on neighborhood transport. The card has actually likewise been established and also inscribed based on the emerging Specifications for Smart Card Modern Technology in Stadia.


Sam logs on to the club’s web site and also checks the fixtures for the coming month. He chooses to purchase 2 tickets for tomorrow evenings mug game, when he will certainly take a friend from job who has actually never been in the past. Sam merely enters his ‘Citizens and Advocates’ clever card number right into the acquisition display. He picks to spend for the ticket with the EMV payment. As soon as the acquisition is total Sam check his Loyalty factors balance and it has actually boosted by 200 (100 per ticket) He picks the ‘print at home’ alternative, prints both barcoded tickets and then establishes off for work.

The bus gets here. Sam hops on and presents his ‘Locals and Fans’ card, which shops his ITSO compliant monthly bus ticket to the viewers.

At work Sam utilizes his ‘Citizens and Fans’ wise card at the office building gain access to control viewers. This permits him to open the primary entryway door. Because the card likewise serves as Sam’s team pass it additionally has his photo and offers him accessibility to his office and various other appropriate areas in the structure. At lunchtime Sam is active so he decides to eat at the staff dining establishment. Many staff have council released cards for Access ID as well as to spend for food but Sam’s can use his ‘Citizens and Supporters’ card in all council personnel dining establishments. Nonetheless, the e-purse made use of in council dining establishments does not enable Sam to accru points, unlike the other e-purse also on the card.

At 17:00 Sam leaves the workplace as well as takes a trip residence on the bus once more utilizing his ‘Residents and also Fans’ card, which stores his ITSO certified month-to-month bus ticket.

Monday is among both nights a week that Sam participates in a part-time course held at the football club conference centre.

Sam drives to the stadium and also offers his ‘Residents and also Fans’ smart card to the car parking barrier. This opens up as the CRM system informs it that Sam is Researching this evening so is qualified to free auto parking. When the evenings research study is over Sam leaves the parking area making use of the ‘Homeowners and also Advocates’ card to open up the exit obstacle.

When Sam obtains residence he examines his Commitment Points equilibrium once more and sees that he obtained 50 point for participating in university, as is part of a local ‘Self Advancement’ program run by the council as well as sustained by local companies.

Number of uses the ‘Residents as well as Advocates’ card. (10 ).

Week in the Life of a Football Supporter with a Local’s Smart Card

Part 2 of 8


Sam follows his common regimen using the ‘Homeowners as well as Advocates’ wise card on the bus and also to access his office building. At lunch time he enters to the local library as well as borrows a book associating with his Organization Administration course. He utilizes the self-service desk and offers the ‘Homeowners and also Fans’ smart card to sign up the financing of guides, as the card also serves as a collection card.

Sam chooses to go right to the football club from the office as well as satisfies his friend outside the stadium. Sam realises that he has actually neglected his ticket, yet is not concerned as he just goes to the club store where they reviewed his card as well as verify he was issued with a legitimate ticket. They after that confirm the accessibility control system to accept the card. (In reality Sam did not require to do this as when he utilized the card to ID himself on-line the previous day when purchasing the tickets, the card as well as the barcoded ticket were instantly included in the access control system as valid for entrance for this video game. The system nonetheless would just approve the initial kind i.e. card or ticket for entry, as soon as one type had been utilized the second would certainly be immediately rendered gap this is for safety and security as well as earnings security purposes.).

Sam’s good friend shows up and also they both enter the arena Sam with the ‘Citizens and Fans’ clever card and his close friend with his very own barcoded ticket. In the arena Sam as well as friend both get a drink as well as something to consume. As Sam has the ‘Residents and Supporters’ clever card he goes directly to the cashless payment line which is shorter than the money line up. To enhance take-up of the new ‘Residents as well as Fans’ card there is a discount rate on all products when paying with the pre pay e-purse. Sam pays using the shut e-purse as well as he is offered quicker than his good friend who is paying with cash. Sam likewise conserves cash. Sam after that gets a sms message from the football club Occasions Group thanking him for going into the arena early and also provides him a BOGOFF (Buy One Get One Completely free) deal on the new line in pasties from a regional bakers if he utilizes his closed e-purse for repayment.

Sam and also buddy see the initial fifty percent throughout which Sam tops up his e-purse on his ‘Locals and Supporters” wise card by sms message Then at half time he benefits from the BOGOFF deal.

After the suit pal Sam utilizes his ‘Citizens and also Fans’ smart card for the bus journey house. At home Sam checks his commitment account and sees an overall of 125 brand-new points from his purchases and also because he entered the arena early.

Number of uses the ‘Locals as well as Supporters’ card. (10 ).

Week in the Life of a Football Advocate with a Resident’s Smart Card.

Component 3 of 8.


Sam follows his normal routine into work making use of the ‘Locals as well as Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday celebration the football club CRM texts his smart phone a 2-4-1 offer to consume in the restaurant at the stadium. To benefit from this deal Sam satisfies his wife for lunch at the arena. The deal additionally states that if he spends for the dish with the closed purse on his ‘Homeowners and also Fans’ smart card he will certainly get treble loyalty points. Sam covers up his e-purse on his “Locals and Supporters” smart card by sms message. Sam retrieves the 2-4-1 deal and pays for the dish with the shut e-purse on his ‘Citizens and also Supporters’ clever card.

When Sam returns to function he uses the ‘Citizens and Advocates’ smart card to access his office building.

After job Sam decides to head to the health club he utilizes his ‘Citizens and Fans’ smart card for the bus trip and also when at the health club, which is a council leisure centre. Sam makes use of the ‘Homeowners and also Supporters’ smart card to gain access to the leisure centre as it is also holds his subscription information. Sam uses smart card inside the recreation centre to register his use of the health club as well as again to use of the pool. Sam then takes a trip house on the bus using the ‘Homeowners and also Fans’ smart card.

At home Sam visit to the clubs internet site and checks the equilibrium on his loyalty account. He uncovers that he has an added 350 factors for covering up, paying in the dining establishment and likewise a benefit for his birthday. Sam has actually additionally been provided added factors for getting involved on one physical activity at the fitness center, this is a PCT initiative to advertise healthy and balanced living and battle obesity and also help in reducing the pressure on the local NHS. The scheme is supported by the regional council and the football club.

Number of uses of the ‘Residents and also Fans’ card.( 14 ).

Week in the Life of a Football Fan with a Citizen’s Smart Card.

Part 4 of 8.


Sam follows his common routine into work making use of the ‘Homeowners as well as Advocates’ wise card on the bus and to access his office building.

At lunch time Sam goes to town as well as purchases a CD from a neighborhood songs store and also some devices for his car from a national motor aspects merchant making use of the EMV settlement on his ‘Homeowners as well as Fans’ clever card.

Sam has research study leave in the mid-day as well as travel residence on the bus using his ‘Citizens as well as Fans’ smart card, and also collects TCL TV brand his Service Monitoring program books and program work. In the house Sam browse through to the clubs internet site as well as checks the balance on his loyalty account and also uncovers that he has an extra 160 points for the EMV transactions at the neighborhood music shop and also the nationwide electric motor factors merchant. As these deals are making use of the EMV settlement facility they draw in a somewhat lower rate of points than transactions making use of the pre pay e-purse on the ‘Citizens and Fans’ clever card.

As Sam is registered as a mature trainee examining at the stadium he is allowed open door to the WiFI within the stadium seminar suite. Sam drives to the stadium early, for his 2nd research study evening of the week, as he is satisfying a study pal there. On arrival at the stadium Sam provides his ‘Residents and Advocates’ card to the car parking obstacle which opens up as it understands from the CRM that Sam is researching tonight as well as is qualified to free car park. Sam makes use of the ‘Homeowners and also Supporters’ clever card to go to the network using dual factor authentication and the system identifies Sam is signed up with a sight problems and has actually saved visual preferences to aid him review the message. The system is readied to Sam’s preferences. This very same function might be made use of to change language for those whose first language is not English.

As soon as the evenings research mores than Sam leaves the car park once more using the ‘Citizens and also Advocates’ smart card to open up the exit barrier.

When Sam obtains house he once again examines his Loyalty Points balance and also sees that, just as he did on Monday night he got 50 factor for going to college, this is part of a neighborhood ‘Self Advancement’ programme run by the council and also sustained by neighborhood companies.

Number of uses the ‘Residents and Fans’ wise card (12 ).

Week in the Life of a Football Advocate with a Local’s Smartcard.

Part 5 of 8.


Sam follows his usual regular right into work using the ‘Locals as well as Advocates’ smart card on the bus and also to access his office complex.

At lunch time Sam goes to the councils ‘One Stop Store’ to make an application for Free School Cuisine for his 2 youngsters. He utilizes a public computer and also offers his ‘Residents and also Fans’ wise card to the reader which recognizes him requests a secret word (2 Variable Authentication). As Sam is registered with a sight disability on the council’s public dealing with system his visual problems preferences are read from the card and the councils public encountering system is readied to Sam’s choices.

As the councils CRM already holds numerous items of details needed for the Free College Food Entitlement Form some info there has actually been automatically completed i.e. Call. DoB, Address, Call information etc. This is called Vehicle Form Fill up. Sam inspect the auto inhabited information is appropriate, finishes the rest of the type and also returns to work.

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